BlackBerry outage happened during “routine” efforts
There’s a good chance if you work in I.T. you’ve been there before. You do an upgrade the same way you always do and have had no problems before. Then one day you are doing it again, and sure enough production systems are affected. That’s basically what caused RIM’s blackberry outage on Monday.
According to an Associated Press report, RIM said a BlackBerry upgrade on Monday, which effectively took down the network, was part of “routine and ongoing” efforts. Like I said previously, it’s probably something that has happened to many I.T. departments before. The only exception is that when it happens to RIM it affects millions of users.
Considering the noise after the previous outage last year, you can bet that RIM will be crossing its Ts and dotting its Is on future upgrades. Two major outages in less then a year doesn’t exactly give customers warm fuzzies about the dependability of a service. Hopefully, RIM will be able to learn from its recent mistakes to prevent them in the future or at the very least to provide greater redundancy within its centralized network.
Read more from the Associated Press.
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